Privacy Statement

We're as considered with your personal information as we are with everything else at Still Air Co. This page explains what we collect, why, and how we look after it.

What Personal Information Do We Collect?

We may collect the following personal information from you:

• Your contact details, for example name, email, address
• Payment information for orders
• Interaction details, such as website activity, cookies, social media engagement, and ad interactions
  

How Do We Use Your Personal Information?

We may use your personal information to elevate your experience with Still Air Co and to provide you with our products and services. This includes, but is not limited to:

• Processing orders and completing transactions
• Customising your shopping experience based on preferences and interests
• Communication about new products, promotions, or offers that may interest you
• Conducting market research and customer satisfaction surveys
  
• Complying with legal and regulatory obligations

Who Do We Share Your Information With?

We may share your information in the following instances:

• Within Still Air Co and our affiliated entities to deliver our services
• With third-party service providers who assist us in operations (e.g., payment processors, delivery partners, website and hosting providers)
• With legal authorities, if required by law

We will never sell your personal information to third parties.

Overseas Storage and Disclosure

Some of the trusted providers who help us run Still Air Co — our website hosting, payment processing, and marketing platforms — may store or process personal information outside New Zealand. Where this happens, we take reasonable steps to make sure your information is still looked after to a standard consistent with New Zealand's Privacy Act 2020.

How Do We Secure Your Information?

Your privacy matters to us as much as everything else we put care into. We employ advanced security measures to protect your personal data from unauthorised access or misuse — technical, physical, and administrative safeguards, working quietly in the background.

For your own security, please avoid submitting sensitive information (such as credit card details) via email or on unsecured platforms.

How Long Do We Keep Your Information?

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Statement or as required by law.

Where Do We Hold Your Information?

We will keep your personal information:

• Until we no longer have a valid reason for keeping it
• Until you request us to stop using it

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Correct or update your information
• Request deletion of your personal information
• Object to certain types of processing or withdraw consent at any time
• Request data portability or restrict processing